ICBC Claims

Massage Therapy for ICBC Claims in Delta

Booking Massages with ICBC Claims

Our registered massage therapy clinic in Delta is part of ICBC’s Recovery Network. That means if you’ve been in a motor vehicle accident, you’re pre-approved for massage therapy treatments under ICBC’s Enhanced Care benefits.

All you need is your ICBC claim number (provided when you submit your claim) and your Personal Health Number (PHN). With those, we can bill ICBC directly for your treatments.

Getting You Started

What you need to know

Enhanced Care covers everyone for 12 weeks after their crash, no matter who was responsible. During this time, you’re automatically pre-approved for 12 massage therapy sessions with a Registered Massage Therapist (RMT).

It’s important to book your appointments as soon as possible so you can get the most out of your recovery benefits. Your RMT will work with you to create a treatment plan that supports your healing and helps you return to your usual activities.

Please find more information on ICBC’s Requirements & Enhanced Care and Recovery benefits here.

Coverage and Requirements from ICBC

  • You’re pre-approved for 12 massage therapy treatments within the first 12 weeks after your accident.

  • If you need more than 12 sessions or your recovery takes longer than 12 weeks, your RMT can submit a treatment plan to ICBC for approval.

  • Bring your ICBC claim number (and PHN) to your first visit so we can set up direct billing.

  • ICBC encourages a balance of active and passive treatments. Active treatments (where you participate in your recovery) are often most effective for restoring function.

ICBC Fee Schedule Rates

  • $128.00 (+ tax)

    • This fee is billed only once per customer, unless otherwise approved by ICBC.

    • This fee includes the assessment and any treatment provided that day.

    • This fee applies for visits on or after April 1, 2025.

  • $96.00 (+ tax)

    • A standard treatment includes a minimum of 45 minutes one-on-one with the customer and Registered Massage Therapist.

    • The Standard Treatment Fee is inclusive of administrative duties performed, such as charting or session preparation.

    • This rate applies for treatment administered on or after April 1, 2025.

More questions about ICBC?

  • Yes. The correct massage therapy approach can help by alleviating whiplash pain in your neck, back, and shoulder blades as well as improving the function and range of movement of those areas.

  • Your first 12 Massage Therapy sessions provided by a Registered Massage Therapist (RMT) are pre-approved for ICBC customers within the first 12 weeks from the date of the accident and subject to ICBC requirements.

    Anything past 12 treatments will require a treatment plan from your RMT that may be denied for coverage by ICBC.

  • You can choose how many sessions to use, including just one. Your RMT will help you plan your care and, if needed, coordinate with ICBC for additional coverage.

  • No referral is required. You only need your ICBC claim number and PHN.

  • All you need is your ICBC claim number, which you receive when you submit your claim online or by phone. We may also ask for your Personal Health Number (PHN).

  • Yes. We can bill ICBC directly for your approved treatments. If direct billing isn’t possible, you’ll need to pay up front and submit receipts to ICBC within 180 days for reimbursement.

Let’s Get Started